My UX research work focuses on understanding how people experience products in real situations. Across these projects, I worked collaboratively to investigate user behavior, identify usability issues, gather feedback, and turn research findings into actionable insights.

02

USABILITY TESTING

USABILITY + USER FEEDBACK

RESEARCH PROCESS

01

AIRBNB

TRAVEL EXPERIENCE

A collaborative UX research project examining the usability of Airbnb and how people navigate and interact with the travel booking experience.

Our research combined usability research and survey findings to identify patterns in the experience and develop recommendations for improving the product.

UX RESEARCHER / TEAM MEMBER

03

SURVEYS

04

RESEARCH INSIGHTS

Recommendations

Synthesize findings into usability observations and recommendations for improving the experience.

Survey

Used survey research to gather broader feedback and identify patters across participants.

Survey

Collected survey responses to understand user perceptions, behaviors, and experiences.

Testing

Observed users interacting with their app to identify usability issues and opportunities.

ROLE

METHOD

INTERVIEW + TESTING + SURVEY

RESEARCH PROCESS

Interview

Spoke with users to understand their experiences, expectations, and perspectives of Waymo.

02

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WAYMO

UNDERSTANDING THE JOURNEY

A collaborative research project exploring the user experience of Waymo through multiple research methods.

Our methodology combined user interviews, usability testing, and survey research to better understand experiences, expectations, and areas of friction.

UX RESEARCHER / TEAM MEMBER

03

SPIRIT

HEURISTIC EVALUATION

A heuristic evaluation of Spirit Airlines’ travel website focused on identifying usability issues within a digital booking experience.

The evaluation used established usability principles to examine the interface and identify opportunities for improvement.

*Was conducted when in operation. Rest in peace for this airline service.

ISSUE

Download app to continue via web.

ISSUE

Not clear on the selection by layout and color choices.

SOFTWARE ISSUE

RESEARCH PRACTICE

PEOPLE FIRST.

Across these projects, I’ve practiced looking beyond what an interface does to understand how people actually experience it. Research gives me a way to ask better questions, identify patterns, and translate observations into opportunities for design.

#userfriendly

04

KITH & KIN

PRODUCT EVALUATION

A evaluation of an app presented by a guest developer, focused on examining the product experience and identifying usability considerations.

The project provided an opportunity to evaluate an early product experience and communicate observations from a UX perspective.

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UXR PROTFOLIO / 02

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